What a joke! Lady didn't feel like doing her job. Said she couldn't process passports today because they were short handed. No, lady, you're being lazy. They weren't even busy. Now we've wasted gas and now have to drive into Kaufman. Thanks a lot!
My experience with this post office was horrible. Not only has their phone been out of service, their customer service is outdated too! I went in to renew my and my daughter's passports after attempting to reach them over the phone so that I could take any documents needed. When I get there, the attendant assumes we're getting our passports for the first time and asks us to submit documents. I explain I didn't have any documents ready, such as the application, because I called numerous times during the last week and their phone line was disconnected. She then went to the back and said there's a mama and two girls here to get their passport done. Didn't hear the other party's response. The attendant came back and said well you need both parents here. I asked her, "even if it's a renewal?" She didn't have the answer so she goes back again to confirm. She then comes and tells me yes, because they are minors. I said that's fine. I'll have my husband come down. The other clerk that was in the back finally comes to the front desk and she tells me that I'd need to go have our pictures taken because their camera is down. I tell her that all this was becoming very frustrating considering the fact that I called numerous times to find this information all out. She gives me a blank stare and doesn't apologize for the inconvenience. Instead, proceeds to tell me that I can go get the pictures taken at CVS but that even at that they could only process one application! It was non-sense. Talk about pure laziness. I was there at 10AM trying to accomplish this and she tells me she can only process one application!!! I tell both of them how frustrating this experience was and that they really need to fix their phone line. If you want efficiency, competence and just a reasonable customer service experience, please save yourself the frustration and avoid this lazy place!
dont recieve alot of my mail i expect and know ships and today i didnt recieve a package that trackung said was delivered.. very poor service, postal workers probably stealing mail..
Phone call at 4:25pm to order a roll of stamps. Tried numerous times to set up an account online. Tried several USER IDs and PSWs to no avail. Thank you to the nice lady who helped me!
They keep leaving my mail at my front door. I live at a apt ive told them numerous times and have already had one package stolen.
United States Postal Service is a US Post Office based in Terrell, Texas. United States Postal Service is located at 1250 State Highway 34 S, Terrell, TX 75160, USA.
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