I've never been to a braums before, this was a bad first experience. Understaffed, terrible service all around. No one was at the grocery counter so I took my couple items to the ice cream side since I wanted a cone anyway. No one acknowledged me for awhile then I was passed off repeatedly because no one wanted to answer my questions (many of the flavors inside the cooler didn't have labels, there is no comprehensive list on the wall, and unfortunately I'm not psychic). I asked and was told by a young guy employee that I would be able to checkout at the register there. However, by the time I got my ice cream and to the register the young lady there informed me she couldn't check me out on that side and I'd have to take the items back over to grocery. Once back over to grocery and through the line the person at the register was clearly exasperated and talked only about how hard her day had been and that none of the areas have enough people. I went in for a couple things and to enjoy a little ice cream, what I got was an exhausting run around that took 40 minutes of my evening.
It will be a while before I ever come back here.
Disappointed but hopeful!
The came in about 9:00pm in a Saturday. It took almost 5 minutes for someone to take our order. There was nobody at the counter. Almost all the tables were dirty. After about 30 minutes someone with an order number higher than ours got their fries and burgers. I asked about our order and the girl behind the counter said they were waiting on fries. She asked if I wanted my burgers while the fries cooked. I said yes I don't want them to get cold. I waited another 15 minutes and asked again about my fries. I had to explain several times what exactly u needed. We got our fries but had already finished our burgers. Not a good experience.
Stood and waited for at least 4 minutes as employees walked by just looking at me and not acknowledging me. Finally, the only lady to speak to me and seemed to be doing 20 things at once, told me she'd be with me shortly. After making an ice cream cone for a child and taking it to the dining area to her, she finally took my order.
My burger had sopping wet lettuce that made the bun DISGUSTING. The onions were old tasting and had the skin on a few pieces.
The one lady that took my order, smiled and apologized over and over and seemed to be the only one here that took pride in her work.
These young people working here looked as though they were miserable and hated being here, which makes me feel as if I didn't want to be here.
And then there is this guy... Hat to the side like a gangster... Was loud on his lunch break sitting in the dining room...
Ice cream is amazing; the again, it's Braum' s. The service has improved. It's always a go to for the hot days and the sweet-tooth solution.
What happened to the great service? This was one of my favorite places to visit in Terrell. We would bring visiting family by just to show them what great Texas customer service looked like. Now I have to ask after tonight's visit, " what happened to the great service"? We pulled to the drive thru to order and were asked to wait for a moment, after seven minutes my wife asked if we should go somewhere else. The person must have heard our conversation and asked us to order. My wife began to place the order, after each item the young lady abruptly said " is that all". When we pulled to the window the young lady at the soda fountain gave us a very visible irritated look. The other young lady at the register was nice , but then handed us a bag with an incomplete order. She quickly realized the mistake and asked for the bag back. When our order was finished my wife's salid was missing silverware, and the burgers were wrapped in a way that was sloppy at best.
We love Braums. It truly pains me to wright a bad review, but I look forward to the great service and was so let down.
Braum S Ice Cream Burger Restaurant is a US Grocery Or Supermarket based in Terrell, Texas. Braum S Ice Cream Burger Restaurant is located at 1100 W Moore Ave, Terrell, TX 75160, USA.
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